Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Harefield
As a trusted local florist serving households and businesses throughout Harefield, Harefield Florist is dedicated to delivering high-quality, fresh flowers with every order. We believe every bouquet and arrangement should arrive in pristine condition, ready to bring joy and beauty into your space. Your satisfaction is our priority, and our Returns, Refunds & Complaints policy reflects this commitment.
Fresh Flower Guarantee
At Harefield Florist, we promise that your flowers will be delivered fresh and vibrant. Our team carefully selects blooms, arranges them with expertise, and ensures they are promptly dispatched for delivery in and around Harefield. Upon arrival, your flowers should last for at least five days with proper care, which we describe in our included care instructions. Should your flowers appear wilted or tired within this window despite following these guidelines, you may be eligible for a replacement or refund.
Damaged-on-Arrival Policy
If your flowers or plants arrive damaged or not in the expected fresh condition, please notify us as soon as possible—ideally within 24 hours of delivery. Providing a photograph of the flowers as they arrived will help us quickly address the issue. We are committed to working with you to resolve any such concerns so that you experience the best Harefield Florist has to offer.
Refund & Replacement Options
Your satisfaction comes first. If you receive flowers that do not meet our stated standards of freshness, are damaged on arrival, or fail to last the minimum freshness window despite proper care, you may choose one of the following solutions:
- Replacement: We will promptly arrange for a fresh bouquet to be delivered at the next available opportunity, free of charge.
- Refund: In cases where a replacement is not possible or preferred, we can provide a full or partial refund to your original payment method.
All requests for a refund or replacement should be made within five days of the original delivery date. Please retain your order details and any packaging as we may request these for verification and quality control purposes.
Returns Policy
Due to the perishable nature of fresh flowers, we cannot accept physical returns once an arrangement has been delivered, except when requested as part of our damage assessment process. Instead, we encourage customers to discuss their concerns directly with our team so we can find a prompt resolution. For non-perishable items (such as vases or accessories), please contact us for return instructions if the item arrives faulty or not as described.
How to Make a Complaint
We always strive to exceed expectations, but if you are unhappy for any reason, we encourage you to let us know as soon as possible. Please provide your order reference, details of the issue, and supporting information such as photos. Our customer care team will acknowledge your complaint promptly, investigate thoroughly, and propose a fair solution. All complaints are handled with sensitivity and professionalism, and your feedback is valuable in helping us continually improve our service for everyone in Harefield.
Harefield’s Trusted Local Florist
We are proud of our long-standing reputation as Harefield's reliable local florist, delivering beautiful, fresh flowers to homes and businesses in the community. Thank you for trusting Harefield Florist – your satisfaction is always our priority.
