Welcome to Harefield Florist. These Terms & Conditions set out the basis upon which you may use our online flower delivery service. By placing an order through our website, you agree to be bound by these terms. Please read them carefully before ordering. If you do not agree, you must not order products or services from us. These Terms apply to all customers purchasing flower delivery in Harefield and the surrounding areas.
To place an order with Harefield Florist, you must follow the steps outlined on our website. You may select available floral products, arrangements, and any add-on items, then proceed to the online checkout. Please ensure all delivery details you provide are accurate and complete, including recipient name, address, and desired delivery date.
Once your order is submitted, you will receive confirmation on-screen and by email acknowledging receipt. This acknowledgment does not mean your order has been accepted. Formal acceptance takes place when we dispatch the goods and provide confirmation of delivery preparations. We reserve the right to decline or cancel orders before dispatch, including if products are unavailable, payment details are invalid, or there is suspected fraud.
Please note that all orders are subject to availability. In the rare event that the exact product chosen is unavailable, we will contact you to agree suitable substitutions of equal or greater value, or offer a refund.
We endeavour to ensure all images and descriptions accurately reflect current floral stock and arrangements. Please note that due to seasonal and natural variation, actual flowers delivered may differ slightly in appearance or composition. Such substitutions will always be of equal or greater value and maintain the spirit of the original chosen arrangement.
We offer flower delivery throughout Harefield and the surrounding areas, including localities within our defined delivery radius. Next-day and same-day delivery may be available, subject to order cut-off times displayed on our website and product pages. Delivery dates and times selected at checkout represent preferences, but are not absolute guarantees. While we make all reasonable efforts to meet scheduled delivery windows, Harefield Florist is not liable for delays beyond our control (including severe weather or road closures).
If we cannot deliver the flowers due to any recipient unavailability or inaccurate address, we will contact you to make alternative arrangements where possible. Additional fees may apply for re-delivery.
All prices displayed on the website are in Pounds Sterling (GBP) and include VAT where applicable. The cost of your chosen floral arrangement, plus any delivery or add-on charges, will be shown at the checkout before you confirm the order. Delivery charges vary by location and product.
We accept payment through the methods specified at checkout, such as major credit and debit cards and supported third-party providers. Payment must be made in full at the time of order. Orders are not processed or dispatched until payment is received and cleared.
If we discover a pricing error after you have placed an order, we will inform you as soon as possible. You may then choose whether to reconfirm your order at the correct price or cancel it, in which case you will receive a full refund.
You may request to amend or cancel your order by contacting us promptly after placing it. For cancellation or amendment requests to be considered, they must be received before the order has been prepared or dispatched. Due to the highly perishable nature of flowers, we regret that cancellations or changes cannot be accepted once preparation or delivery has commenced.
Where eligible, a full refund will be processed within 7 working days to your original payment method. If you wish to cancel your order, please contact us as early as possible to avoid disappointment. Harefield Florist reserves the right to deduct reasonable costs incurred for special requests (such as personalised arrangements) or abortive deliveries.
We take pride in the quality of our flowers and the service we provide. If, for any reason, your order does not meet your expectations, please notify us within 24 hours of the delivery date. We may request a photograph of the flowers to assess the product received. Where flowers arrive damaged or wilted, or if there has been a delivery error, we may offer a replacement, partial refund, or full refund at our discretion.
Because our products are perishable, returns of delivered flowers are generally not accepted. Refunds are typically credited to the original payment method.
It is your responsibility to ensure that all order and delivery details provided are accurate and complete. Should you wish for flowers to be left in a specific location or with a neighbour if the recipient is unavailable, please indicate this at the time of order. Harefield Florist cannot be held responsible for any loss or damage arising from incomplete, inaccurate, or insufficient delivery information supplied by you. We cannot accept liability for flowers that perish where delayed collection by recipient occurs after successful delivery.
Harefield Florist’s liability to you in connection with any order is strictly limited to the purchase price you paid. While we endeavour to provide flowers and service to the highest standards, we are not liable for any indirect, special, consequential, or punitive damages arising from use of our services or products.
Nothing in these Terms affects your statutory rights as a consumer under UK law, nor does it exclude our liability for death or personal injury resulting from negligence, or for fraud and fraudulent misrepresentation.
We are not liable for failure to perform, or delay in performance of, any of our obligations to the extent caused by events outside our reasonable control, including force majeure, adverse weather, road closures, or local emergencies.
Your personal information is treated in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (GDPR). We use your information only to process and deliver your order, and as otherwise permitted by law.
All content, images, designs, and text on the Harefield Florist website are the intellectual property of Harefield Florist or its licensors. These may not be used, reproduced, or distributed in any manner without our express written permission.
We reserve the right to update or revise these Terms & Conditions without notice in response to changes in business process, law, or best practice. Any such changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes acceptance of the new Terms. We recommend checking this page regularly for updates.
These Terms & Conditions and any disputes arising in connection with them or our online flower delivery services shall be governed by and construed exclusively in accordance with the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
If you have any questions about these Terms & Conditions, your order, or the flower delivery services we offer throughout Harefield and the surrounding areas, please get in touch using the contact forms provided on our website.
Thank you for choosing Harefield Florist. We are committed to delivering inspiring arrangements and reliable service to our valued customers throughout the local region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harefield , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harefield .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
